All Parks are now open!  Find a park near you.

Learn more about our new Health & Safety protocols.

Cancellation Policy

Desktop/Social/TripAdvisor Created with Sketch.

Trip Advisor

Recommended

The BEST Cancellation Policy on the Planet!

Run into some weather or your plans change? No problem! You may postpone your visit and “bank” your payment for future climbing.

Just call us or complete this form! You will immediately receive an account credit equal to the full value of your reservation. You can then re-book, using that credit, for any future available dates and times.

Note: Customers who ‘no show’ will not be entitled to a refund or rebooking credit. Please be sure to notify us before your scheduled time. Cancellation policies for Groups or Birthday Parties may differ.

Some Basics to Help You Plan Your Adventure…

  • The Adventure Park is open rain or shine, so we recommend dressing for the weather!
  • In the event of severe weather (such as thunder, lightning, or high winds) the courses may close, and may re-open after the weather passes, if possible.  We hate to close the Park, but we prioritize the safety of our guests and staff.  While it may appear that skies are clear at the Park, we may close at the Park Manager’s discretion if radar indicates severe weather heading our way.
  • Although we are unable to offer refunds, in the event of any course or Park closures, your time may be extended if times are available that day, or a weather voucher will be made available for you to use for future climbs.