Cancellation Policy

The BEST Cancellation Policy on the Planet!

Run into some weather or your plans change? No problem! You may postpone your visit and “bank” your payment for future climbing.

Just call us! You will immediately receive a ‘gift card’ code equal to the full value of your reservation. You can then re-book, using that credit, for any future available dates and times.

Note: Customers who ‘no show’ will not be entitled to a refund or rebooking credit. Please be sure to notify us before your scheduled time. Cancellation policies for Groups or Birthday Parties may differ.

Some Basics to Help You Plan Your Adventure…

• The Adventure Park is open rain or shine, so we recommend dressing for the weather!
• In the event of severe weather (such as thunder, lightning, or high winds) the courses may close, and will re-open after the weather passes, if possible
• Although we are unable to offer refunds, in the event of any course or Park closures, your time may be extended if times are available that day, or vouchers will be made available for you to use for future climbs
• In case weather impedes any more climbing for the day, if you have climbed for less than 90 minutes, you will be given a 100% voucher for a future climb. If you have climbed for more than 90 minutes, you will receive a 50% off voucher for a future climb